FAQ

1Do I need a referral to book an appointment?
No. You do not need a doctor’s referral to see a physiotherapist, chiropractor, massage therapist, or acupuncturist. However, some insurance plans may require one for reimbursement.
2Are your treatments covered by insurance?
Most extended health insurance plans cover physiotherapy, chiropractic care, massage therapy, and acupuncture. Coverage varies by provider, so we recommend checking your plan details.
3What should I bring to my first visit?
Please bring a valid ID, your insurance information, any relevant medical reports, and a list of medications if applicable.
4How long is a typical appointment?
Initial assessments are usually 30–60 minutes. Follow-up treatments are typically 15–45 minutes depending on the service and treatment plan.
5What does physiotherapy treat?
Physiotherapy helps with pain, injury recovery, post-surgical rehabilitation, mobility issues, and chronic conditions such as arthritis or back pain.
6What happens during the first physiotherapy session?
Your physiotherapist will assess your condition, review your history, perform physical tests, and create a personalized treatment plan.
7Do I need exercises at home?
Yes. Home exercises are often a key part of recovery and help speed up healing and prevent re-injury.
8Is chiropractic treatment safe?
Yes, chiropractic care is considered safe when performed by a licensed professional. Your chiropractor will assess you before treatment.
9Will I hear a “crack” during adjustment?
You may hear a popping sound during some adjustments. This is normal and is caused by gas releasing from the joints.
10Is massage therapy painful?
Treatment pressure is adjusted to your comfort level. Some deep tissue work may feel intense but should not be unbearable.
11What should I expect after a massage?
You may feel relaxed, slightly sore, or tired for 24–48 hours. Drinking water and resting can help recovery.
12Does acupuncture hurt?
Most people feel minimal to no pain. You may feel a light tingling or pressure when needles are inserted.
13Are the needles safe?
Yes. Sterile, single-use needles are used for every treatment.
14How do I book an appointment?
You can book by phone, online booking system, or by visiting the clinic directly.
15What is your cancellation policy?
We kindly ask for at least 24 hours’ notice for cancellations or rescheduling to avoid fees
16Do I need a prescription to buy a brace or medical supply?
In most cases, no prescription is required. However, some insurance companies may require a prescription for reimbursement.
17How do I know which brace I need?
Our clinical team can assess your condition and recommend the most suitable brace based on your injury, symptoms, and activity level.
18Do you offer fitting services for braces?
Yes. We provide professional fitting to ensure the brace fits properly, provides the right support, and is comfortable for daily use.
19Are braces covered by insurance?
Many extended health insurance plans cover orthopedic braces and medical supplies when they are recommended by a regulated health professional. Coverage varies by provider.
20Can I wear a brace all day?
It depends on the type of brace and your condition. Some braces are designed for full-day use, while others should only be worn during activity. We will guide you on proper usage.
21Do you carry different sizes?
Yes. We carry multiple sizes and styles to ensure proper fit for different body types and conditions.
22Can I return or exchange a brace?
For hygiene and safety reasons, most braces and medical supplies are final sale unless there is a manufacturer defect. Please check our clinic policy for details.